The media giants are set to let go of up to 2,000 staff members as part of an overhaul of its call centres.
Sky have announced that up to 2,000 jobs will be cut as part of plans to overhaul their call centre operation in the UK.
The media company, which is owned by US giant Comcast, has said it plans to shut three of its ten call centres in the country – Stockport, Sheffield and central Leeds.
Some roles are also set to be affected at the Dunfermline and Newcastle sites.
The company stated that around 7% of its overall workforce would be affected by the shake-up.
They added that the changes will “create a faster, smarter and more responsive experience” for Sky customers and help support investment plans by the entertainment and telecoms firm.
Sky also announced on Thursday that it is making a “multimillion-pound investment” in its Livingston site to establish a “centre of excellence”.
It told staff it is making the changes to its operations in order to help the firm “adapt to an increasingly digital world”, with customers increasingly interacting with it online.
A spokesman for the company said: “We’re transforming our business to deliver quicker, simpler and more digital customer service.
“Our customers increasingly want choice, to speak to us on the phone when they need us most and the ease of managing everyday tasks digitally.
“We’re investing in a new centre of excellence for customer service, alongside cutting-edge digital technology to make our service seamless, reliable, and available 24/7.”
“This is about building a future-ready Sky that continues to put our customers and their needs first.”
The news comes just over a year after the company cut 1,000 jobs from its engineering sector, amid shorter demand for satellite dish installations.
